Complaints

1.         PREAMBLE
1.1       Complaints from members of the NZDGBA or against members of the NZDGBA must be taken seriously and a full record needs to be kept of all complaints registered and the action taken.

2.         OBJECTIVES
2.1       To ensure all complainants have their complaints recorded and are advised of the outcome and action taken if appropriate.

3.         PROCEDURES
3.1       Laying of a complaint:

(a)        Complaints must be submitted in writing to either an NZDGBA councillor or the Registrar.

3.2       Discussion of complaint:

(a)        All complaints must be tabled at the next NZDGBA council meeting during which an initial review will take place. 

(b)        Discussions are to take place in a closed meeting.

(c)        A response will be developed.

3.3       Outcome:

  a.  Council Secretary must advise the complainant in writing immediately       following the meeting on the outcome of the discussion.

  b.   If the complainant is dissatisfied with the response, and wishes for it to be taken further, a fee of $50 may be charged at the discretion of the Council.

  c.   The result of the investigation will be communicated to the complainant in writing immediately the investigation has been    concluded.

.3.4       Documentation:

(a)        All complaints forms are to be filed with the NZDGBA Secretary.

4.         INTERPRETATION OF THE POLICIES AND PROCEDURES
4.1       In the event of any question arising as to the administration, operation or interpretation of the policies and procedures, the NZDGBA Council shall consider the matter and its decision shall be final.